Terms and Conditions

1.1 The Platform is operated by 3LightTalent Limited (company number 16651567), trading as 3Light Talent.

1.2 Production services made available through the Platform (such as photographs, showreels, and voice reels) are provided by 3Light Media, an associated company. References in these Terms to "we" include 3Light Media where the context relates to those production services.

1.3 For enquiries, support, or legal notices, please contact info@3lighttalent.co.uk.

In these Terms:

"Talent" means users seeking work or opportunities on productions.

"Crew" means users seeking crew roles or opportunities.

"Hiring Manager" means users posting roles and searching Talent and Crew profiles.

"Content" means any text, images, photographs, videos, links, CVs, messages, or materials uploaded, posted, shared, or displayed through the Platform.

"Subscription" means a paid plan providing access to paid features.

"Production Services" means photographs, showreels, voice reels, and similar produced deliverables made available on certain plans.

"Learning Hub" means training, videos, guidance, documents, and educational materials made available through the Platform.

"consumer" means an individual acting wholly or mainly outside their trade, business, craft, or profession.

3.1 Minimum age. You must be eighteen (18) years of age or older to create an account or use the Platform. The Platform is not intended for anyone under eighteen (18).

3.2 Territory. The Platform is operated in the United Kingdom and is governed by the laws of England and Wales.

3.3 Right to refuse access. We may refuse access to, suspend, or terminate any account where we reasonably believe a user does not meet the eligibility requirements.

4.1 These Terms apply to all users who access or use the Platform, including visitors who browse the website without registering an account.

4.2 These Terms apply across all devices and methods of access. Your continued use of the Platform constitutes ongoing acceptance of these Terms.

5.1 Account types. You may register as Talent, Crew, or Hiring Manager.

5.2 One account per user type. You may hold only one (1) account per user type. Creating multiple accounts of the same type may result in suspension or termination.

5.3 Email verification. You must verify your email address to activate your account.

5.4 Account security. You are responsible for keeping your login credentials confidential and for all activity carried out under your account.

6.1 Talent and Crew features. Talent and Crew users may create a profile, be matched to jobs, apply to jobs, and message a Hiring Manager only after that Hiring Manager has initiated a conversation.

6.2 Hiring Manager features. Hiring Managers may post jobs, search and filter profiles, and message Talent and Crew users.

6.3 Public profiles. Talent and Crew profiles are publicly viewable on the Platform. Hiring Managers must hold an account to contact Talent and Crew users.

6.4 No guarantee of work. We do not guarantee job opportunities, hiring outcomes, or the suitability of any user. The Platform is a matching and communication service only.

7.1 Approval. All job listings are subject to review and approval by us before publication. We may refuse, remove, or amend any listing at our discretion.

7.2 Our role. The Platform is a technology service that allows users to create profiles, discover opportunities, and communicate with one another. We are not an employer, an employment agency, an employment business, a talent agency, or a manager, and we are not a party to any engagement, contract, or arrangement between users. We do not procure work for users in exchange for a fee. Subscription fees are charged for access to the Platform and its features, and not as a fee for finding or providing work.

8.1 Where a Talent or Crew user is hired through the Platform, we require that a written contract is used between the parties.

8.2 We are not responsible for the negotiation, execution, enforcement, performance, non-payment, breach, or any dispute arising from arrangements between users.

9.1 Talent plans. Starter, Advanced, Professional, and Ultimate.

9.2 Crew plan. Professional.

9.3 Hiring Managers. Hiring Manager accounts are currently free of charge unless stated otherwise.

9.4 Billing options. Each paid plan may be taken on a rolling monthly basis or on an annual basis paid in advance, as shown at checkout.

9.5 Production Services. Professional and Ultimate plans include access to Production Services as described on the relevant plan. Production Services are subject to clause 17.

10.1 We offer a seven (7) day free trial on the Starter plan. You will not be charged during the trial.

10.2 If you do not cancel before the end of the trial, your paid Starter subscription begins automatically and you will be charged the Starter fee. You can cancel at any time during the trial from your dashboard, and you will not be charged.

10.3 We do not offer free trials on other plans, and we do not offer a permanently free plan.

11.1 Payment provider. Payments and subscriptions are processed by our third-party payment provider, Stripe. We do not store your full card or bank details. Stripe processes payment data in accordance with its own security and compliance obligations.

11.2 Authority to charge. By subscribing, you authorise us, through Stripe, to charge the applicable fee on each billing date until you cancel in accordance with these Terms.

12.1 The price shown at checkout is the total amount you will pay. We are not currently registered for VAT, so no VAT is added to our prices.

12.2 If our VAT status changes, we will update our pricing information accordingly and tell you before any change takes effect for you.

14.1 Failed payment retries. If a payment fails, Stripe may attempt to retry collection in accordance with its billing processes.

14.2 Account lock. If a payment fails, your account may be locked. While locked, you may be unable to message Hiring Managers, access conversations, appear in search, or apply to roles.

14.3 Resolution period and deletion. If payment is not resolved within thirty (30) days, your account will be treated as cancelled and your data will be handled in accordance with clause 15.4 and our Privacy Policy.

15.1 Monthly plans. If you cancel a rolling monthly plan, your account remains active until the next billing date, after which you will not be charged again.

15.2 Annual plans. If you cancel an annual plan, your account remains active until the end of the annual term and will not renew unless you re-subscribe. The annual fee already paid is not refunded, and no exit fee applies.

15.3 Effect of cancellation. When your subscription ends, your profile is hidden from search and your access to paid features is restricted. Your account and data are retained, not immediately deleted, so that you can reactivate later.

15.4 Deletion after 12 months. If your account remains cancelled or locked for twelve (12) consecutive months, we may permanently delete your account and personal data. You may also request deletion at any time. We will retain billing and transaction records for six (6) years where required by law, even after your profile is deleted.

16.1 Statutory cancellation right. If you are a consumer, you have a legal right to cancel your paid subscription within fourteen (14) days of the day it begins. On the Advanced, Professional, and Ultimate plans, we describe this right as our 14-day money-back guarantee. On the Starter plan, the seven (7) day free trial in clause 10 applies, and your statutory cancellation right continues to apply alongside it.

16.2 Immediate access and proportionate charge. When you subscribe, you expressly request that we begin providing the service immediately. If you cancel within the 14-day period after you have used the service (for example, by applying to roles or messaging), we may deduct from any refund a proportionate amount reflecting the access already supplied to you up to the point of cancellation.

16.3 Production Services. Where you request Production Services (such as a photoshoot, showreel, or voice reel), that service is supplied at your express request. Once work on it has begun or it has been delivered, that service has been performed and its cost is non-refundable, even within the 14-day period. You will confirm your acknowledgement of this at the point you request the service.

16.4 After 14 days. After the 14-day period, subscription fees are non-refundable except where a refund is required by law.

17.1 Availability. Production Services are included on the Professional and Ultimate plans and are delivered by 3Light Media. You may request your included Production Services while your subscription is active.

17.2 Rolling monthly plans. Production Services are available to monthly subscribers while their subscription remains active. There is no minimum term and no requirement to pay any future months in advance to receive them.

17.3 Annual plans. If you pay annually, you may access your included Production Services at any time during your annual term.

17.4 Non-refundable. Production Services are subject to clause 16.3 and are non-refundable once work has begun or they have been delivered.

18.1 Permitted uploads. You may upload photographs, CVs, and video links (for example, embedded from third-party platforms such as YouTube). Photographs may be stored on our servers.

18.2 Prohibited content. You must not upload or share nudity, sexually explicit content, hate speech, harassment, illegal content, spam, misleading content, impersonation, or any content that infringes the rights of others or abuses the Platform.

19.1 We may use filters and monitoring tools to flag inappropriate conduct. Where conduct is flagged, we may review relevant communications and take enforcement action, including suspension or termination. Our lawful basis for this monitoring is set out in our Privacy Policy.

19.2 Where serious misconduct is identified, we may report the matter to law enforcement and may contact affected users.

21.1 We may operate a referral programme allowing existing users to refer new users in return for a reward. The specific reward and any conditions are set out on the referral page.

21.2 Qualifying referrals. A referral qualifies only where it results in a genuine new paying subscriber. We may verify referrals before any reward is issued.

21.3 Anti-abuse. We may refuse, withhold, or reclaim any referral reward where we reasonably suspect abuse, including self-referral, fake or duplicate accounts, and repeated sign-up, cancellation, and re-subscription used to generate rewards.

21.4 Changes. We may change, suspend, or end the referral programme at any time.

22.1 All Learning Hub content is owned by us or licensed to us. You must not download, record, reproduce, distribute, sell, share, publish, or provide access to Learning Hub materials to any third party.

22.2 Breach of this clause may result in immediate suspension or termination.

23.1 We own or license all rights in the Platform, including its software, branding, trademarks, design, and content (excluding user Content). You are granted a limited, non-exclusive, non-transferable licence to use the Platform solely for its intended purpose.

23.2 You must not scrape, reverse engineer, attempt to extract source code from, or use automated tools to access the Platform without our permission.

24.1 Ownership. You retain ownership of the Content you upload.

24.2 Licence to operate the Platform. By uploading Content, you grant us a worldwide, royalty-free licence to host, store, display, and process your Content for the purpose of operating the Platform, including showing your profile to Hiring Managers, search, filtering, and matching.

24.3 Use in our own advertising. We will not use your photographs, showreels, or other Content in our own external marketing or advertising unless we have first obtained your specific permission, which we will request from you directly.

25.1 We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, commit fraud, misuse the Platform, upload prohibited content, harass others, or attempt to poach users.

25.2 You may delete your account at any time.

29.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law. Nothing in these Terms affects your statutory rights as a consumer.

29.2 Subject to clause 29.1, we are not liable for indirect or consequential loss, loss of profit, loss of income, loss of reputation, loss of opportunity, or disputes between users.

29.3 Subject to clause 29.1, our total liability to you arising out of or in connection with these Terms and the Platform is limited to the total fees you paid to us in the twelve (12) months before the event giving rise to the liability.

31.1 We may provide notices to you by email or through Platform notifications. Legal notices to us must be sent to info@3lighttalent.co.uk.

31.2 By default we may send you marketing emails, profile and plan reminder emails, and matched job alert emails. You can turn any of these off at any time in your dashboard under My Account, Email Notifications. Important account emails (such as verification, security, applications, contracts, and billing) may still be sent when required. Further detail is in our Privacy Policy.

32.1 We may update these Terms from time to time. For minor or administrative changes, the updated Terms will be posted on the website with a revised "Last updated" date.

32.2 For material changes, including any change to fees, we will give you at least thirty (30) days' notice by email or through the Platform before the change takes effect. If you do not accept a material change, you may cancel before it takes effect and these Terms explain your refund position on cancellation.

33.1 Severance. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

33.2 Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours to a successor of our business, provided your rights are not adversely affected.

33.3 Third-party rights. Except as expressly stated, no one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999. 3Light Media may enforce clauses relating to Production Services.

33.4 Events outside our control. We are not liable for any failure or delay caused by events outside our reasonable control.

33.5 Entire agreement. These Terms, together with the Privacy Policy and any other policies we reference, form the entire agreement between you and us in relation to the Platform. No oral or informal statement forms part of this agreement.