Terms and Conditions

3LightTalent is operated by 3LightGroup.

For enquiries, support or legal notices, please contact: [email protected]

In these Terms:

"Talent" means users seeking work or opportunities on productions.

"Crew" means users seeking crew roles or opportunities.

"Hiring Manager" means users posting roles and searching Talent/Crew profiles.

"Content" means any text, images, videos, links, CVs, messages or materials uploaded, posted, shared or displayed through the Platform.

"Subscription" means a paid plan providing access to paid features.

"Learning Hub" means training, videos, guidance, documents and educational materials made available through the Platform.

3.1 Minimum Age
You must be eighteen (18) years of age or older to create an account or use the Platform. The Platform is not intended for individuals under eighteen (18).

3.2 Territory
The Platform is operated in the United Kingdom and is governed by the laws of England and Wales.

3.3 Right to Refuse Access
We reserve the right to refuse access to, suspend, or terminate any account where we reasonably believe the user does not meet eligibility requirements.

These Terms apply to all users who access or use the Platform, including visitors who browse the Website without registering an account.

These Terms apply across all devices and methods of access. Your continued use of the Platform constitutes ongoing acceptance of these Terms.

5.1 Account Types
Users may register as Talent, Crew, or Hiring Manager.

5.2 One Account per User Type
You may only hold one (1) account per user type. Creating multiple accounts of the same type may result in suspension or termination.

5.3 Email Verification
You must verify your email address to activate your account.

5.4 Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.

6.1 Talent and Crew Features
Talent and Crew users may create a profile, be matched to jobs, apply to jobs, and message Hiring Managers only after a Hiring Manager initiates a conversation.

6.2 Hiring Manager Features
Hiring Managers may post jobs, search and filter profiles, and message Talent and Crew users.

6.3 Public Profiles
Talent and Crew profiles are publicly viewable on the Platform. Hiring Managers must have an account to contact Talent/Crew users.

6.4 No Guarantee of Work
We do not guarantee job opportunities, hiring outcomes, or user suitability. The Platform is a matching and communication service only.

7.1 Approval
All job listings are subject to review and approval by 3LightTalent prior to publication. We may refuse, remove, or amend any job listing at our sole discretion.

7.2 Not an Employer or Agency
We are not an employer, recruitment agency, or party to any agreement between users.

Where a Talent or Crew user is hired through the Platform, we require that a contract is used.

We are not responsible for negotiation, execution, enforcement, non-payment, breach, disputes, or performance failure between users.

9.1 Talent Plans
Starter, Advanced, Professional, Ultimate.

9.2 Crew Plan
Professional.

9.3 Hiring Managers
Hiring Manager accounts are currently free of charge unless stated otherwise.

10.1 Payment Provider
All payments are processed via GoCardless. We do not store your full bank details.

10.2 Billing Options
Subscriptions may be billed monthly (rolling) or annually (paid upfront).

10.3 No Free Trials
We do not offer free plans or free trials.

12.1 Failed Payment Retries
If a payment fails, GoCardless may attempt to retry collection.

12.2 Immediate Account Lock
If a payment fails, your account will be locked immediately. While locked, you may be unable to message Hiring Managers, access conversations, appear in search, or apply to roles.

12.3 30-Day Resolution Period
If payment is not successfully resolved within thirty (30) days, we may close your account and delete your data in accordance with our Privacy Policy.

12.4 Annual Renewal Failure
If an annual renewal payment fails, your account will be locked immediately and deleted after thirty (30) days if unresolved.

13.1 Monthly Plans
If you cancel a monthly plan, your account remains active until the next billing date and you will not be charged again.

13.2 Annual Plans
If you cancel an annual plan, your account remains active until the end of the annual term and will not renew unless you re-subscribe.

14.1 No Refunds
Except as expressly set out in clause 14.2, all subscription fees are non-refundable.

14.2 72-Hour Exception
If you cancel within seventy-two (72) hours of signing up, we will not charge you where possible. If you have been charged, we will refund you.

Where your plan includes photos and/or showreels:

15.1 Annual Payment
If you pay annually, you may access included photos/showreels during your subscription term.

15.2 Monthly Payment (Fixed Term)
If you are on a fixed twelve (12) month plan billed monthly and request included photos/showreels before the term ends, you must pay the remaining balance of the term before delivery.

15.3 End of Term Options
At the end of the fixed term, you may be offered the option to remain on the same plan or move to another plan.

16.1 Permitted Uploads
You may upload photos, CVs, and video links (embedded from third-party platforms such as YouTube). Photos may be stored on our servers.

16.2 Prohibited Content
You must not upload or share nudity, sexually explicit content, hate speech, harassment, illegal content, spam, misleading content, impersonation, or any content that infringes third-party rights or abuses the Platform.

We may deploy filters and monitoring tools to flag inappropriate conduct. If flagged, we reserve the right to review relevant communications and take enforcement action including suspension or termination.

Where serious misconduct is identified, we may report matters to law enforcement and may contact affected users.

All Learning Hub content is owned by 3LightGroup or licensed to us. You must not download, record, reproduce, distribute, sell, share, publish, or provide access to Learning Hub materials to any third party.

Breach of this clause may result in immediate suspension or termination.

We own or license all rights in the Platform, including software, branding, trademarks, design and content (excluding user Content). You are granted a limited, non-exclusive, non-transferable licence to use the Platform solely for its intended purpose.

You must not scrape, reverse engineer, attempt to extract source code, or use automated tools to access the Platform without permission.

We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, commit fraud, misuse the Platform, upload prohibited content, harass others, or attempt to poach users.

You may delete your account at any time.

To the maximum extent permitted by law, we exclude liability for indirect or consequential losses, loss of profit, loss of income, loss of reputation, loss of opportunity, or disputes between users.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.