Frequently asked questions

What is 3LightTalent?

3LightTalent is a casting and production platform where Talent and Crew can create profiles, apply to jobs, and be matched to opportunities. Hiring Managers can post jobs and search for suitable people.

Who can join 3LightTalent?

You can sign up as Talent, Crew, or a Hiring Manager.

Can under 18s use 3LightTalent?

No. You must be 18 or over to create an account and use the Platform.

Why is my profile public?

Talent and Crew profiles are public so Hiring Managers can discover you for relevant roles and opportunities.

Can I have more than one account?

You may only have one account per user type (Talent, Crew, or Hiring Manager).

How do I delete my account?

You can delete your account at any time from your account settings. Once deleted, your data is removed in line with our Privacy Policy.

Do you verify users?

We take steps to verify Hiring Managers and projects, which may include identity checks, company checks, and DBS checks where applicable. However, users should still take precautions and verify opportunities independently.

Do Hiring Managers have to pay?

No. Hiring Manager accounts are free.

Do Talent and Crew have to pay?

Yes. Talent and Crew access is subscription-based depending on your plan.

What plans are available for Talent?

Talent plans are Starter, Advanced, Professional, and Ultimate.

What plan is available for Crew?

Crew has Professional.

Can I pay monthly or yearly?

Yes. Subscriptions are available on monthly rolling billing and annual billing (yearly).

What happens if my payment fails?

If a payment fails, your account may be locked immediately and you may be unable to message Hiring Managers. Your profile may also not appear in the search directory. If payment is not resolved within 30 days, your account may be closed and your data handled in line with our Privacy Policy.

Do you offer refunds?

We do not offer refunds on monthly or yearly plans, except where you cancel within 72 hours of signing up (in which case you will not be charged, or you will be refunded if already charged).

Does the Ultimate plan include photos and/or showreels?

Yes. The Ultimate plan includes photos and/or showreels.

When can I access my Ultimate photos/showreels?

What happens at the end of the 12 months?

At the end of your 12-month fixed term, you will be offered the option to renew on Ultimate or move to another available plan (for example, Starter).

How do I apply for jobs?

Once you have an active account, you can browse available jobs and apply directly through the Platform.

How does job matching work?

We match opportunities based on your profile information and filters, helping you find roles you may be suited for.

Can I message Hiring Managers first?

No. Messaging can only begin when a Hiring Manager messages you first. This helps keep communication controlled and professional.

How do you handle inappropriate messages?

We use safety tools designed to flag potentially inappropriate messages (for example harassment, sexual content, requests for nudity, threats, or abusive language). Flagging helps us identify behaviour that may breach our rules and protect users.

Do you read everyone's messages?

We do not review messages as routine monitoring. However, where messages are flagged or reported, we may review relevant messages to investigate a suspected breach of our rules.

What happens if a message is flagged or reported?

If a message is flagged or reported, we may review the relevant conversation and take enforcement action, including warnings, restrictions, suspension, or permanent bans. We may also remove job posts or restrict accounts where necessary and contact the affected user(s) where appropriate. If we believe there is serious misconduct or illegal activity, we may escalate to law enforcement.

Are jobs guaranteed?

No. We cannot guarantee you will be hired or offered work. The Platform helps connect users, but outcomes depend on the Hiring Manager and project requirements.

Are jobs approved before being posted?

Yes. All jobs are reviewed and approved by 3LightTalent before being published on the Platform.

Is 3LightTalent safe to use?

We take safety seriously and moderate the Platform, but users should always use caution when meeting or working with others.

Where should auditions take place?

Auditions should take place in professional studios, offices, or public venues. You should never attend auditions at private homes.

Do you allow nudity on the Platform?

No. Nudity and sexually explicit content are not allowed on 3LightTalent.

How do I report someone?

You can report a user or content using the Report button on the Platform.

Do you handle payments between users?

No. 3LightTalent does not handle payments between users. Payments are arranged directly between Hiring Managers/production and Talent/Crew.

When should I share my bank details to get paid?

Only share bank details when you have been formally offered the role, you have verified the Hiring Manager/production legitimacy, and payment terms are agreed in writing. You should never share passwords, OTP codes, PINs, or screenshots of your banking app.

What personal data do you collect?

We collect data such as names, contact details, gender, and physical attributes relevant to casting filters. Full details are in our Privacy Policy.

Can I opt out of marketing emails?

Yes. You can unsubscribe at any time using the link in the email.

How do I request my data or deletion?

Email us at [email protected].

What is the Refer a Friend scheme?

Our Refer a Friend scheme rewards you for inviting others to join 3LightTalent. For every friend you successfully refer who signs up, you will receive a £2.50 Love2Shop voucher credit added to your balance.

When do I receive my referral reward?

Referral rewards are added to your balance 30 days after your referred friend signs up, provided they successfully register.

What happens if my referred friend does not sign up?

You will only receive the £2.50 referral credit if your referred friend completes sign up. If they do not sign up, no credit will be added.

What is the minimum withdrawal amount?

The minimum withdrawal amount is £5. This means you must have at least £5 in referral rewards before you can withdraw.

What voucher do I receive?

Referral rewards are issued as Love2Shop vouchers.